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Community Transport Association

Have you been waiting for a volunteering opportunity to support COVID-19 Response?


Together Transport Services are partnering Volunteering Matters and the Department for Transport to provide volunteers to help railway stations to recover as we begin to ease out of Covid-19 lockdown restrictions.

The role will be to assist travellers, providing guidance, advice and support to help keep everyone safe at participating transport hubs across the UK.

Journey Maker

The Volunteer Role:

The main role of a Journey Maker will be to provide support for the public in preventing crowd congestion at participating transport hubs. These may be major interchanges, train stations, trams or bus stations. This is a great chance to give something back to your community and make a difference to others.

Volunteer tasks will involve:

  • Supporting passenger flow in and out of stations
  • Guiding passengers through new designated social distancing safe pathways
  • Encouraging passengers to use face coverings (in line with government and station advice)
  • Providing clear and concise verbal instructions to people moving through the station
  • Reassuring passengers and answering questions

Skills and Attributes:

  • Good communication skills and the ability to communicate with the public
  • The ability to show enthusiasm and have a sense of humour
  • Flexibility and resilience
  • Be fit and healthy